Any conversation event can be a trigger. Any action in your toolchain can be the response. Connect the dots without a dev ticket or an integration project.
Event-Driven Triggers
Trigger on conversation start, first message, transfer, close, CSAT score, wait time exceeded, keyword matched, or tag applied. Every event is available.
Auto-Tagging & Classification
Automatically tag conversations by topic, sentiment, or outcome. Routing, reporting, and follow-up workflows all become more accurate when tagging is consistent.
CRM Sync
Write conversation outcomes, tags, and CSAT scores back to Salesforce or HubSpot automatically. No copy-paste, no end-of-day data entry, no forgotten updates.
Automated Follow-Ups
Send post-resolution follow-up emails on a schedule. Low CSAT scores can trigger a recovery workflow. Satisfied customers can receive an upsell sequence.
Alert & Escalation Rules
Notify a supervisor by email or Slack when a conversation waits too long, scores poorly, or uses certain keywords. Catch problems before they escalate further.
Webhook Actions
Fire a webhook to any external system - Zapier, custom APIs, your data warehouse - whenever a trigger fires. If your tool has an API, Velaro can talk to it.
